Returns and Refunds

At René, we aim for your complete satisfaction. If you're not happy with your purchase, you may request a refund or exchange within 7 days of purchase, subject to the conditions below:

- Items must be unused, unopened, and in original packaging.
- Proof of purchase is required.
- Refunds/exchanges are not accepted for used items, sale items, or gift cards.
- Yaluronica products are strictly non-refundable and non-exchangeable.
- To request a return, email us at [renebyspl@gmail.com] with your order number and reason for return. If approved, return shipping instructions will be provided.
- Customers are responsible for return shipping unless the item is damaged or incorrect.

Refunds (if approved) are processed within 7–10 business days. Exchanges are only offered for damaged or incorrect items.